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Last Updated: December 2024

Welcome to Clothing Shop’s Returns & Exchanges Portal! At Clothing Shop, we believe that finding the perfect fit for your family should be as magical and worry-free as our character-themed clothing collections. While we hope every item brings joy to your family, we understand that sometimes returns or exchanges are needed.

✨ Our Magical Return Promise

We want your family to be completely delighted with your Clothing Shop experience. If for any reason you’re not satisfied with your purchase, we’re here to help make things right with our magical return process.

🛍️ Return & Exchange Policy Details

Return Timeframe

We accept returns within 15 days of you receiving your order.

Condition Requirements

To be eligible for a return or exchange, items must be:

  • Unworn and unwashed
  • In original packaging with tags attached
  • Free of any stains, odors, or damage
  • In resalable condition

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Costumes (due to hygiene reasons and specific fitting requirements)
  • Sleepwear & Loungewear (for health and safety considerations)
  • Pajamas & Sleepwear (intimate apparel category)
  • Items that have been worn, washed, or damaged
  • Items without original tags or packaging

🔮 The Magical Return Process

Step 1: Contact Our Support Team

Email our magical support team at [email protected] within 15 days of receiving your order. Please use the template below to ensure we have all the information needed to assist you quickly.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Clothing Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange: [List items with sizes and quantities]
Reason for Return/Exchange: [Please provide details]

For exchanges, my preferred replacement item is: [Item name, size, and quantity if available]

Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you for your assistance!
[Your Name]

Step 2: Receive Return Instructions

Within 1-2 business days, our support team will email you detailed return instructions, including the return shipping address and any special instructions.

Step 3: Ship Your Return

Package your items securely in their original condition and ship them to the address provided. We recommend using a trackable shipping service and keeping your tracking number safe.

Step 4: Processing & Refund

Once we receive and inspect your return (typically within 5-7 business days after arrival), we’ll process your refund or exchange.

💰 Refund Information

Refund Timeline

Refunds are typically processed within 7-10 business days after we receive and approve your return.

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card
  • PayPal: Refunded to your PayPal account

Note: The refund may take additional time to appear in your account depending on your financial institution.

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.

🔄 Exchange Process

Size or Style Exchanges

If you need a different size or style, follow the same return process above and specify your exchange preferences in your email. We’ll ship your replacement item once we receive your return.

Exchange Shipping

We offer free shipping for exchange items to ensure your family gets the perfect fit without additional cost.

📞 Need Magical Assistance?

Our friendly support team is here to help make your return experience as smooth and magical as possible!

Email: [email protected]

Address: 3768 Rebecca Street, Wood Dale, US 60191

We typically respond within 1-2 business days and are committed to resolving any issues to your complete satisfaction.

From our family to yours – thank you for letting us be part of your magical moments and for trusting Clothing Shop with your family’s character clothing needs!

The Clothing Shop Team ✨